Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Audrey Bull’s relationship with you in relation to this website.

The term “Audrey Bull” or “us” or “we” refers to the owner of the website whose registered office is Audrey Bull, 15 High Street, Narberth, Pembrokeshire SA67 7AR. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

◾The content of the pages of this website is for your general information and use only. It is subject to change without notice.
◾Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
◾Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
◾This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
◾All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
◾Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
◾From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
◾You may not create a link to this website from another website or document without Audrey Bull’s prior written consent.
◾Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Pricing and Payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Our VAT number is 850831040. Delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

Unless there is a pricing error made on our website or in the ordering process, the price you pay is the price of the goods shown at the time you place the order, even if the price of the goods has since changed.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Payments can be made by credit card, debit card or Paypal. We will not despatch any product until we receive confirmation of payment.

Gift Vouchers

You can purchase gift vouchers at Audrey Bull. These will be added to your shopping bag as a normal item and you can choose to have them posted to yourself or your recipient. Gift vouchers bought on this website are valid for either website purchases or items in the Narberth shop only (not the Carmarthen or Tenby shops which are actually separate businesses)

Delivery Information

Items in stock are usually dispatched within 48 hours, Christmas and busy times of the year 2-5 days. We will keep you informed regarding your order and you will be advised of any delay by email or telephone. All items of jewellery are sent by Royal Mail Special Delivery or Recorded Delivery service and must be to a verifiable postcode and physical street address. We do not ship to P.O. Boxes.

A signature is required at the shipping address. If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school etc, the carrier may accept the signatures of employees, receptionists and similar personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

In the unlikely event that your product is damaged in transit, please contact us in writing within 48 hours of your receipt and we will either replace it free of charge or refund it (damaged items will be need to be returned prior to replacement). Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited. In the case of non-delivery, please wait five days from the date of your order in case it has been delayed.

Delivery Charges

All orders for jewellery over £100 will be delivered free of charge to one UK address. Orders under £100 will be charged a flat rate of £5.95
Furniture and Homeware - a delivery charge will be advised.
If the order is returned to us because there was no-one present to sign for the parcel, then repeat delivery charges will be your responsibility.

Guarantee

Each piece of jewellery is guaranteed for 6 months from date of purchase within the bounds of normal wear and tear.
We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc.

Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty. A repair service is available for items which have suffered normal wear and tear. There is a charge for this service which can be advised following inspection.

Returns and Exchanges

If you are unhappy with your goods they can be sent back for exchange or refund. The goods must be returned unworn, in their original packaging with tickets still attached within 14 days of receipt. Audrey Bull will not accept returns for any item that has been worn and tags removed. Regrettably, earrings cannot be refunded for hygiene reasons except in the case where they have been delivered damaged or faulty.

Refunds for cancellations and damaged or faulty goods may take up to three weeks.

In the unlikely event that your product is damaged in transit, please contact us in writing within 48 hours of receiving it. Once it has been returned to us we can either refund it or replace it free of charge. 

Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited.

In the case of non-delivery, please wait five days from the date of your order in case it has been delayed.

We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc. Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty.

We are not responsible for postage costs for returns unless items were found to be damaged or faulty on arrival. Returned items for whatever reason must be sent by Royal Mail Special Delivery. We do not accept liability for returned goods if you do not return them via Royal Mail Special Delivery.

These terms do not affect your statutory rights but are offered as an extension to them.

Contact details: audreybullnarberth@gmail.com

Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR.

Please contact us at the shop on 01834 861199. All calls are charged at a standard rate charge.